Right to cancel

  1. A Consumer who has concluded a distance contract may withdraw from it within 14 calendar days without providing a reason and without incurring any costs.
  2. To meet this deadline, it is sufficient to send a statement before the deadline expires to the Seller's address.
  3. A sample withdrawal form is available on the Internet Store's website under the "Withdrawal from the contract" tab and is attached to the confirmation email for the Order.
  4. The Consumer may use the withdrawal form template, but it is not mandatory.
  5. The Consumer is obliged to immediately, no later than 14 calendar days from the date of withdrawal from the contract, return the Goods to the Seller.
  6. When withdrawing from the contract, the Consumer must return the Goods complete (including all accessories and equipment). The Consumer should properly secure the returned Goods to prevent damage during transport.
  7. To meet the deadline, it is sufficient to send the Goods before the expiration of the period. The Consumer can return the Goods to the Seller's address.
  8. In the event of withdrawal from the contract, the Consumer will be refunded all payments received from them (no later than 14 calendar days), including delivery costs.
    1. An exception applies when the Consumer chose a delivery method other than the cheapest available in the Internet Store.
    2. In this case, the Consumer bears the delivery costs.
  9. The Consumer is responsible for any reduction in the value of the Goods resulting from the use of the Goods in a manner beyond what is necessary to ascertain the nature, characteristics, and functioning of the Goods.
  10. The Seller informs that the right to withdraw from the distance contract does not apply to Consumers in relation to contracts listed in Article 38 of the Consumer Rights Act of May 30, 2014.
    1. This includes contracts with the Seller for the supply of goods delivered in sealed packaging, which cannot be returned after the packaging has been opened for health protection or hygiene reasons, if the packaging was opened after delivery.
    2. This also applies to contracts with the Seller for the supply of non-prefabricated goods made according to the Consumer's specifications or serving to meet their individualized needs.

Withdrawal form: Download